returns & exchanges
30-Day Money Back Guarantee
We want you to be completely happy with your 'zuri's. If for whatever reason you are not completely satisfied with your purchase, you can exchange them or return them for a refund within 30-day from the date of delivery, provided they are in unused and unworn condition. Your satisfaction is our priority!
Easy exchanges & returns
We want you to be completely happy with your 'zuri's. If for whatever reason you are not completely satisfied with your purchase, you can exchange them or return them for a refund within 30-day from the date of delivery, provided they are in unused and unworn condition. Your satisfaction is our priority!
Easy exchanges & returns
- Contact Us: Click here to submit a return
- Instructions: Our team will provide detailed return instructions, including the return address.
- Packaging: Securely pack the item(s) in the original or similar protective packaging.
- Shipping: Send the item(s) to our nearest warehouse (US or UK) using a trackable and insured shipping method at your expense.
- Proof: Provide proof of return with a picture of your shipping receipt provided by the courier. Once we receive and verify the item(s) are unused and unworn, we will process your refund or exchange promptly.
Returns specifics:
1. Exchanges
1. Exchanges
- Requests: If you need a different size or style, specify this when initiating the return. We’ll do our best to accommodate, subject to availability.
- Fees: Size exchangs are free, but exchanges for other products will incur a re-delivery fee and any difference in cost.
2. Return & Refund
- Method: Refunds will be issued to the original payment method. Please reach out to customer support ([email protected]) to initiate your return.
- Fees: Shipping fees are non-refundable. You will be responsible for re-shipping the item to our closest warehouse (US or UK).
- Timeline: Please allow 3-5 business days for processing after we receive the returned item(s).
3. Damaged or Defective Items
- If you receive a damaged or defective item, contact us within 30 days of delivery. We’ll arrange a replacement or refund at no additional cost to you. Your peace of mind is important to us!
4. Order Cancellation:
- Need to cancel your order? Contact us right away! If it hasn't been processed yet, you'll get a full refund. If it has been processed (usually within 24 hours), we can't cancel it, but you can still return it following the above return steps. Refunds usually take 3-5 business days, with PayPal being instant.
5. Courier Damage
- While we ensure quality packaging, we are not responsible for courier-related damage. Please report any packaging issues directly to your courier.
6. Purchases Through Affiliates
- Items bought with an affiliate promotion code are non-refundable and cannot be returned. This helps us maintain the integrity of our affiliate program.
7. Bundles
- Returning items from a bundle? We deduct the full-price value of the items you keep from the refund.
8. Cologne
- If you want to return our cologne, make sure it's unopened and unused, and do so within 30 days of receipt. You'll be responsible for return shipping costs, and we'll issue a refund (excluding shipping fees) once we receive the item.